Advanced Foot Care Center - Killeen, Texas

Stephanie Cuffee

I recently had an unfortunate experience with the office staff at this healthcare facility, and I feel compelled to share my concerns. The staff exhibited unprofessional behavior, marked by rudeness and prejudice, particularly towards patients facing financial constraints and those seeking assistance with aftercare equipment.

I encountered a lack of empathy and understanding when discussing the challenges of affording necessary equipment for aftercare. The staff’s dismissive attitude was disheartening, and their failure to offer guidance or support reflected a concerning lack of compassion.

Moreover, their limited knowledge about medical insurance added to the frustration. It became evident that the staff was ill-equipped to provide clear information or assistance regarding insurance matters. This lack of expertise added unnecessary stress to an already challenging situation.

Professionalism in healthcare settings is paramount, and it was disappointing to witness behavior that fell far below the expected standards. Patients deserve respect, dignity, and assistance, regardless of their financial circumstances. I hope the management addresses these issues promptly to ensure a more compassionate and knowledgeable approach from the office staff in the future.

cheryl turner

He's an awesome Dr.
He's open and honest.
He listens to your concerns and advises yo on your best choices about your health. I felt a personal connection to him after after only my first visit. His office felt like home. Very friendly atmosphere.

melinda stalker

The staff are always friendly making you feel comfortable. I've been seeing Dr Madden for years now and not once did I feel rushed in and out. He is caring and takes time with you. He's absolutely wonderful.

Morgan Cooley

Absolute pleasure meeting with doctor Madden. This was the first doctor to actually listen to my husband’s concerns and recommend a plan for care to resolve his issues. Dr Madden is an absolute God send! You can tell that he cares about his patients and goes above and beyond to provide exceptional care. We Highly recommend him!

Brianna Rodriguez (Bee)

Because of this doctor and his team, I am able to walk and have healed beautifully. My toe looks almost a normal as it could be, considering my injury. Thank you! Much appreciated

Marshall Walden

2011 was the 1st Time i went to Dr Maddens Office. As a Veteran i want nothing less, when it comes to health. Dr madden & Staff are not among the Best, They are the Best ! true Professionals. Very Caring and you will feel as they are really your Family, I tell everyone ! Many Blessings

Laura Olson

Trying to get ahold of anyone in this office is ridiculous. I have been calling for three days. It always goes to answering service, and they never call back. I got ahold of someone today and she had no idea what to do with Tricare insurance. She left me on hold and never picked back up. Literally not even worth trying to make an appt with. I will find another provider.

Jane Ratcliff

Can’t say enough good things about Dr Madden and his staff. I felt they really cared about my problem and finding out the cause. They called and set up appointments for the scans needed. They would keep me updated. Appreciate all the time and work you and your staff put forth for my care. Thank you!